[vc_row][vc_column][headline extra_space="disable" font_container="tag:h3|text_align:left" font_weight="normal" margin_top="15" margin_bottom="35" clearfix="1" from_vs="yes"]Your safety is our priority[/headline][vc_column_text]
<div class="_czm8crp">On any given night, 2 million people stay in homes on Airbnb in 100,000 cities all over the world. There are more than 6 million listings in 191 countries to choose from —that’s more than the top five hotel chains combined.</div>
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<div class="_czm8crp">What makes all of that possible? Trust.</div>
[/vc_column_text][vc_custom_heading text="Home Safety" font_container="tag:h3|text_align:left" google_fonts="font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Safety and security are must-haves in any home. In addition to the steps Airbnb takes to help protect our community, we encourage both hosts and guests to stay aware and take certain safety precautions when they’re hosting or traveling.
[/vc_column_text][vc_custom_heading text="Community Standards" font_container="tag:h3|text_align:left" google_fonts="font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal"][vc_column_text]
<div class="_czm8crp">Creating a world where anyone can truly belong requires a foundation of trust grounded in consistent expectations of host and guest behavior. We’ve established these Community Standards to help guide behavior and codify the values that underpin our global community.</div>
<div class="_czm8crp">This is a living document, as we’re constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.</div>
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<div class="_1s9iwyb">Sharing your space or passions with someone you’ve never met can feel like a leap of faith</div>
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<div class="_f7lnhr"><strong>Set clear expectations</strong></div>
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<div class="_czm8crp">Your listing should let potential guests know about the unique features and amenities of your home or experience. Even small details like the number of flights of stairs to your front door or the fitness level required for your experience can help make sure guests enjoy their time with you.</div>
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<div class="_f7lnhr"><strong>Set guest requirements</strong></div>
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<div class="_czm8crp">Every guest is asked to provide their full name, date of birth, phone number, email address, and payment information to Airbnb before booking. Home hosts also have the option to require guests to provide Airbnb with a government ID before booking their listing.</div>
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<div class="_f7lnhr"><strong>Read profiles &amp; reviews</strong></div>
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<div class="_czm8crp">If you want to know more about a guest before accepting their reservation request, check out their profile or read reviews from past hosts. Hosts and guests can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.</div>
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<div class="_f7lnhr"><strong>Get to know your guest in advance</strong></div>
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<div class="_czm8crp">Our secure messaging tool gives you the chance to get to know guests and answer or ask any questions that come up before or during the trip. Messaging is also a great place to coordinate things like check-in or provide local recommendations.</div>
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<div class="_f7lnhr"><strong>Keep safety info &amp; equipment handy</strong></div>
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<div class="_czm8crp">It’s important to equip your home or experience and your guests with the safety essentials they might need during their trip. This includes things like a working smoke and carbon monoxide detector (hosts can order a free one here), a fire extinguisher, a first aid kit, and information on how to get in touch with local authorities.</div>
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<div class="_f7lnhr"><strong>We’re here for you 24/7</strong></div>
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<div class="_czm8crp">In the rare event that an issue should arise, our team is available 24/7 in 11 languages to support you and your guests—all you have to do is reach out. We offer things like rebooking assistance, refunds, reimbursements, our $1 million Host Guarantee, and insurance programs for home and experience hosts to help make things right.</div>
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[/vc_column_text][vc_custom_heading text="Travelling" font_container="tag:h3|text_align:left" google_fonts="font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal"][vc_column_text]
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<div class="_1s9iwyb">Every home and every experience on Mombasa Homes is unique</div>
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<div class="_f7lnhr"><strong>Search &amp; book with confidence</strong></div>
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<div class="_czm8crp">Get exactly what you’re looking for by taking advantage of our many search filters, like price, home type, and amenities. Found a listing you like? Be sure to read the host’s profile and listing or experience description thoroughly—paying special attention to the amenities, house rules or trip requirements, and the cancellation policy.</div>
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<div class="_f7lnhr"><strong>Read the ratings &amp; reviews</strong></div>
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<div class="_czm8crp">Look through feedback from past guests to help find the right fit for you. You’ll see ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Guests can only leave a review after they’ve stayed with that specific host, so you know the feedback you’re seeing is based on actual experiences.</div>
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<div class="_f7lnhr"><strong>Get your questions answered</strong></div>
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<div class="_czm8crp">Our secure messaging tool is a safe and easy way for you to ask a potential host any questions you have about their home or experience before you book. After booking, you can also message your host to coordinate check-in and stay in touch throughout your trip.</div>
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<div class="_f7lnhr"><strong>Always communicate &amp; pay on Airbnb</strong></div>
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<div class="_czm8crp">Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process—from communication, to booking and payment. You should never be asked to wire money, provide credit card information or otherwise pay a host directly. If you are, please report it to us immediately.</div>
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<div class="_f7lnhr"><strong>Do a safety check</strong></div>
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<div class="_czm8crp">Once you’ve arrived at your home or experience, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared.</div>
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<div class="_f7lnhr"><strong>Research local travel alerts &amp; warnings</strong></div>
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<div class="_czm8crp">Whether you’re traveling with Airbnb or not, it’s always a good idea to research your destination ahead of time, and check with your local embassy in case there are any travel warnings or special requirements. For example, travelers from the United States should check with the State Department for visa information and travel warnings.</div>
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<div class="_f7lnhr"><strong>We’re here for you 24/7</strong></div>
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<div class="_czm8crp">If you arrive at a home or experience and something’s not quite right, reach out to us. We’re standing by 24/7 in 11 languages to help with things like rebooking assistance and refunds or reimbursements.</div>
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